1. Universal
Terms For Ordering Of Multirotor Spares
Sunmint Energy Pvt. Ltd. does not sell any non complient parts which can do direct infringement to DGCA policy for Multirotors. However due to our nature of buisness many items overlap with multirotor spares(this are in no way a full solution to make multirotor) which are also a necessity for other applicaitons. E.g. Motors and Motor Drivers are necessary parts in any application as these are basic actuators.
The customer will ensure products purchased will be used as per the Drone Policy Specified by Government of India and DGCA regulations only. The customer will ensure that the product is not misused and it will always be in compliance of all the legal and civil laws of the Government of India and the respective State Government regulations applicable for the end use of the product. The customer has read the Drone Policy specified by the Government of India and DGCA the customer is well aware of all the provisions and regulations to be followed for use of the product.
The customer hereby indemnifies Sunmint Energy Pvt. Ltd, against any liabilities & responsibilities for the end use of the product. The customer confirms that Sunmint Energy Pvt. Ltd is not responsible for the end use of the product in any way whatsoever. The customer has confirmed to Sunmint Energy Pvt. Ltd., that the product supplied by Sunmint Energy Pvt. Ltd will be used in compliance with all laws of the Government of India and there will be no misuse of the product. The customer hereby authorizes Sunmint Energy Pvt. Ltd. to share the purchase information with any government agency if the information is requested by the government agency. The customer confirms that Sunmint Energy Pvt. Ltd. or its employees will not be held liable in any way for any damage or liability arising due to the use of the products supplied against order.
2. Price and Payments.
2.1 Product Prices. The prices of our Products shall be those displayed at the time of checkout on our website, subject to obvious errors.
2.2 Shipping and Transaction Fees. Prices of Products are exclusive of shipping charges (further details of which can be found on our website) and any transaction fees, for which we shall not be held liable.
2.3 Credit or Debit Cards. If payment for your order is made using an international credit or debit card, the price displayed in your card statement may differ due to fluctuating exchange rates. Your bank or card issuer may also impose additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Prior to placing any orders through our website, we recommend that you seek information from your bank or card issuer regarding such charges.
2.4 Electronic Processing. Personal information provided during the payment process shall be electronically processed by our website (www.reflexdrive.in) for payment purposes and to ensure compliance with anti-fraud regulations.
2.5 Third-Party Payment Partners and Encryption. Payments made on www.reflexdrive.in and all related country code domains shall be facilitated by third-party payment partners and transmitted utilising the Secure Sockets Layer protocol (“SSL”) with 2048-bit encryption. Sunmint Energy Pvt. Ltd shall not store or have access to your payment details. Information related to your credit/debit card shall be retained through the servers of our third-party payment partner.
3. Agreement for Buying Product(s).
3.1 How do we accept your order ?
We will review your offer to purchase Products, and it will be deemed accepted once either: (i) you receive an “Order Confirmation Email”, or (ii) the Product(s) are delivered. The order will not be considered accepted until either of these conditions are met.
3.2 How do customers place an order?
By placing an order using the online check out process on our website or other means (Email, Cell Phone) you are making an offer to us to buy the selected Product(s).
3.3 If we can not accept your order ?
If we are unable to accept your order, we will promptly notify you and refrain from charging you for the Product(s). Such inability may arise due to any of the following reasons:
(a) the Product is out of stock;
(b) the Product has been discontinued;
(c) there is a price fluctuation or an error in the price or description of the Product;
(d) we cannot obtain authorization for your payment, or payment is not received;
(e) your credit reference does not meet our minimum requirements; and/or
(f) we suspect fraud.
3.1 In such a scenario, Sunmint Energy Pvt. Ltd. shall cancel your order, inform you of the cancellation, and promptly refund any payment made towards the order for the Product(s).
3.2 Unless mandated by applicable law, any refund made for a cancelled order shall be the sole liability of Sunmint Energy Pvt Ltd..
3.6 Order number. Upon acceptance of your order, we shall assign an order number and communicate the same to you. Please use the order number when contacting us regarding your order.
- Our product(s).
Our products may have slight variations from the images displayed on our website, which are provided for illustrative purposes only. While we have taken every measure to accurately depict the products on our website, your purchased product may have minor differences, such as in its colours. Additionally, the packaging of the product you receive may differ from the images shown on our website.”
- Risk and Title
4.1 Your responsibility for the Product(s). Kindly be aware that once the Product(s) is delivered to the address you provided or collected by you, you will assume responsibility for it.
4.2 Ownership of the Product(s). The Product(s) will become your property only after we receive full payment.
5. Warranty policy.
5.1 Warranty Coverage. Sunmint Energy Energy Pvt. Ltd. provides a limited warranty for the Products specified in section 5.8 below, which were purchased on www.reflexdrive.in. The limited warranty is effective from the date of delivery.
5.2 Covered Defects. The limited warranty covers hardware components of our Products as originally supplied, and any product defects caused by workmanship or materials. However, it does not cover any of the exclusions listed in section 7 (Limited Warranty Exclusions).
5.3 Warranty Eligibility. The limited warranty can only be redeemed in the original country or region of purchase.
5.4 Making a Warranty Claim. To initiate a warranty claim, you need to provide Reflex Drives(Sunmint Energy Pvt. Ltd.) Customer Service with your original proof of purchase (invoice(s)), Product model and serial number, and photo evidence of the Product’s defects. Contact information is available in the Contact Support section of our website at http://www.reflexdrive.in/
5.5 Repairs and Replacements. Any repair and replacement services covered by the limited warranty, including shipping and handling, are free during the limited warranty period specified below.
5.6 Parts and Components. We may use rebuilt, reconditioned, or new parts and components to repair any Products covered by the limited warranty. Alternatively, we may replace the defective Product entirely with a rebuilt, reconditioned, or new Reflex Drive Product.
5.7 After-Sales Assistance. Please note that we only provide after-sales assistance in the areas where we make shipments, including repairs, replacements, and returns. We do not accept liability for orders placed outside of our official sales regions.
5.8 Warranty Periods. The limited warranty periods for each of our Products covered by the limited warranty are listed below:”
- Electronics (Twelve(12) Months warranty)
- Motors (Twelve(12) Months warranty)
- Propellers (Twelve(12) Months warranty)
5.9 Statutory rights. The Limited Warranty does not affect your statutory rights under applicable law
6. Limited warranty Exclusions
6.1 The Limited Warranty provided by Sunmint Energy Pvt. Ltd. does not cover the following:
(a) software, consumable items, and accessories, even if sold with the Product(s);
(b) defects or damage caused by accidents, neglect, misuse or abnormal use; defects or damage caused by abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt, or unusual physical, electrical or electromechanical stress;
(c) cosmetic damage, scratches, dents, unless caused by Reflex Drive;
(d) defects or damage resulting from excessive force or use of metallic objects;
(e) devices that have been altered, defaced, damaged, or made illegible;
(f) ordinary wear and tear;
(g) defects or damage resulting from the use of the Product(s) with accessories, products, or ancillary/peripheral equipment not provided or approved by Reflex Drive(Sunmint Energy Pvt. Ltd.);
(h) any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not provided or approved by Reflex Drive;
(i) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source;
(j) defects or damage resulting from viruses and other software problems introduced into the Product(s);
(k) Products not purchased from https://www.reflexdrive.in or authorised resellers;
(l) Products purchased outside of officially supported countries or regions, a list of which can be requested from our support team via email/contact form on our contact and support pages;
(m) repair(s) performed by unofficial repair centres.
6.2 For the purposes of this Limited Warranty, “unofficial” means not purchased through https://www.reflexdrive.in or an authorised Reflex Drive (Sunmint Energy Pvt. Ltd.) partner.
7. Our cancellation rights.
7.1 – Order Cancellation. While we strive to fulfil all orders as stated in your order confirmation, we may need to cancel your order in the following circumstances:
(a) When it is required by law;
(b) When we have reasonable suspicion of fraud; and/or
(c) When you fail to provide us with necessary information to deliver the Product(s) within a reasonable time, such as incorrect or incomplete shipping information or contact details, or failure to update such information when required.”
8. Your cancellation rights.
8.1 Your Rights and Their Exercise. You may have the right to cancel your contract, return or replace a Product, or request a replacement from us under certain circumstances.
8.2 Defective or Misdescribed Product. Our legal obligation is to provide you with Products that are fit for their intended purpose, of satisfactory quality, and as described. If you receive a Product from us that does not meet this obligation, you may cancel your order, get your Product repaired, or replaced in accordance with our Returns and Replacement Policy for Defective Products, as outlined in Section 9.
8.3 Our Actions. You may return a Product or cancel your contract with us for the following reasons:
(a) we have informed you of an upcoming change to the Terms that apply to you, which you do not agree with (refer to Section 17 for more information); or
(b) we have made a mistake or failed to fulfil our obligations under the contract.
8.4 Change of Mind. You have the right to return a Product within thirty (30) days of receiving it for any reason. The Product(s) must be returned in reasonable condition and in their original packaging, if possible. You will be responsible for any costs associated with the return of the Product(s), and we reserve the right to deduct any loss in value for which you are responsible. To cancel your contract or return your Product(s), please contact us via the details provided in the Contact Support section of our website. You also have a statutory right to change your mind within fourteen (14) days of delivery of the Product(s), which is in addition to the rights described in this section and does not affect your statutory rights under applicable law. Further information on these rights and how to exercise them can be found in Section 10 (Returns and Replacement Policy for Defective Products).
9. Return and replacement policy for defective products.
9.1 This section does not cover returns made under the Limited Warranty or for returns made because you have changed your mind. You can find further information about returns made under the Limited Warranty in sections 5 (Warranty Policy) and 6 (Limited Warranty Exclusions), and further information on returns and cancellations for changed mind in section 8.4.
9.2 If you need to return a Product or get a replacement because it was not fit for the given purpose, of satisfactory quality, or not as described, please contact our customer service team using the details provided in the Contact Support section of our website https://www.reflexdrive.in. You should describe the problem with your Product and explain why you think it is defective, damaged, or materially different.
9.3 If we agree that a refund is due after inspecting the Product, we will process it as soon as possible and within fourteen (14) days of receiving your notice of cancellation.
9.4 Please note that we may refuse to accept returns in some situations, including where there are defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear, or incorrect installation after purchase. Also, we may refuse to accept returns where you have purchased a customised Product unless there is a defect.
9.5 In all cases, we will examine the Product(s) and verify any fault.
9.6 To qualify for a refund or replacement, the devices must be undamaged and in “as new” condition, and if possible, with the original packaging. We reserve the right to refuse a refund if the returned Product is reasonably deemed to have been damaged.
9.7 If you notify us within thirty (30) days of delivery that the Product is defective, you will have the option to choose between repair, replacement or refund. If a fault is found after thirty (30) days from delivery of the Product(s), please contact us using the details provided in the Contact Support section of our website https://www.reflexdrive.in and we will either repair or replace the Product.
9.8 This Returns and Replacements Policy does not affect your statutory rights under applicable law.
10. Shipping Policy.
10.1 Reflex Drive (Sunmint Energy Pvt. Ltd.) typically ships orders within 30 business days of payment. However, during promotional periods and special events, shipping times may be longer at Reflex Drive’s’ discretion. In such cases, customers will receive advance notification.
10.2 Please refer to this link to see the sales regions where we deliver our products.
10.3 We will deliver the Product(s) to the delivery address specified in your order only when someone is present to accept and sign for them.
10.4 To prevent damage, all Products undergo inspection and sealing before delivery.
10.5 Reflex Drive will keep you informed about your order status via email. Orders cannot be cancelled once they have reached the “Shipped” status.
10.6 Shipping time is calculated based on the shipping address and method selected during checkout, which includes the following options:
(A) Standard Shipping
(B) Priority Shipping
10.7 Delivery dates provided are only estimates. Additional charges may apply for shipping to remote locations.
10.8 We will contact you with an estimated or agreed delivery date.
10.9 Using a mail forwarding company’s address when ordering products for delivery is not recommended, as Sunmint Energy Pvt. Ltd. cannot track the logistics once the Products arrive at the forwarding company.
10.10 Please note that the shipping times mentioned above may not be available in the following circumstances:
(A) If you request a fixed delivery time, it may affect the shipping time.
(B) We require accurate and complete address information to deliver your Product(s) promptly. If you fail to provide us with the necessary information within a reasonable time, we may terminate the contract. We will not be liable for delayed or incomplete delivery of your Product(s) caused by your failure to provide accurate information.
(C) If you are not present or available at the delivery location during the delivery time, we will not be able to deliver the Product(s).
(D) If delays in delivery are caused by events beyond our control, such as extreme weather conditions, stock shortages, or communication system failures, we will inform you promptly and take appropriate steps to minimise the impact of the delay. We will not be held responsible for delays caused by such events. If there is a substantial delay in receiving your Product(s), you may contact us to request a refund or terminate the contract.
11. Intellectual Property
These terms do not imply any licence to use Sunmint Energy Private Limited’s, its subsidiaries and affiliates’, or its or their licensors’ trademarks, copyrights, patents, design patents, mask works, trade dress, or any other forms of intellectual property. Sunmint Energy Private Limited explicitly retains all rights to its intellectual property.
12. Personal Information.
We will only use your personal information as set out in our Privacy Policy.
(Link)
13. Our Website
13.1 We hold or have the authority to use all intellectual property rights in our website, including all of its content.
13.2 Our website is provided “as is” and “as available,” and we do not make any express or implied representations about our website. We do not warrant that our website will meet your needs, be available at all times, or operate uninterrupted without errors, bugs, or viruses.
14. Limitation of liability.
14.1 These terms do not limit either party’s liability for anything that cannot be excluded by applicable law, such as:
(a) Death or personal injury caused by our negligence;
(b) Fraud or fraudulent misrepresentation;
(c) Any breach of the obligations implied by The Consumer Protection Act, 2019, The Sale of Goods Act, 1930;
(d) Our obligations regarding defective products under The Consumer Protection Act, 2019; or
(e) Any intentional breaches by us of these Terms of Sale that would give you the right to terminate the contract.
14.2 We are responsible for foreseeable losses. Subject to section 14.1 above, we are responsible for any loss or damage you experience that is a predictable outcome of our breach of these Terms of Sale or the contract, or our failure to exercise reasonable care and skill. We are not accountable for any loss or damage that is not foreseeable. Loss or damage is considered foreseeable if it is apparent that it will occur, or if we and you both knew it might occur at the time the contract was formed.
14.3 We only supply products for personal use and are not liable for business losses, such as loss of revenue or income, loss of business, loss of profits, loss of business opportunity, or business interruption.
15. Transfer of rights and obligations.
15.1. We may assign, transfer, or subcontract our rights and duties under these Terms of Sale to a third party.
15.2. You may only assign or transfer your rights and/or obligations under these Terms of Sale to a third party with our prior written approval.
16. Changes.
16.1 We have the right to revise these Terms of Sale at any time, and we may do so without giving prior notice. The updated version will be published on our website.
16.2 Unless otherwise stated in section 16.3, the version of the Terms of Sale that is in effect at the time you enter into a contract with us will be binding on you.
16.3 We may need to modify the Terms of Sale that apply to you in the following cases:
(A) when we are required to do so by applicable laws or regulations; or
(B) when we notify you of the change before accepting your order, and you do not object to the updated terms.
17. Miscellaneous
17.1 Each section of these Terms of Sale is separate and if any part of them is deemed invalid, illegal or unenforceable, it will be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, it will be deleted, but this will not affect the validity of the remaining terms.
17.2 These Terms of Sale are binding on the parties and their respective heirs, executors, administrators, and successors.
17.3 Even if we delay enforcing these terms or taking action against you for a breach, this does not mean you are not required to comply with them. Our previous inaction will not prevent us from taking action against you at a later date.
17.4 Only the parties to this contract have the right to enforce its terms.
17.5 If a Force Majeure Event occurs, neither party will be liable for delay or failure to perform obligations under this contract. Our performance will be suspended during the Force Majeure Event and you agree to provide us with an extension of time for performing our obligations. We will make reasonable efforts to end the Force Majeure Event or find a workaround.
17.6 Indian law governs this contract for the purchase of products through our website. Any disputes will be subject to the exclusive jurisdiction of the courts of India or an independent arbitrator appointed by mutual agreement, in accordance with the Arbitration and Conciliation Act, 1996.
17.7 Formal notices must be given using the details provided in the Contact Support section of our website https://www.reflexdrive.in . Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter.
17.8 We intend to rely on these Terms of Sale and any document referred to in them in relation to the subject matter of the contract. Although we are responsible for statements made by our authorised representatives, any changes to these terms must be confirmed in writing.
17.9 You agree to defend, indemnify, and hold harmless the Company and its employees, directors, officers, agents, and successors from any claims, liabilities, damages, losses, costs, and expenses arising from your actions or inactions, breach of warranties or obligations, violation of applicable laws or intellectual property rights, or infringement of other rights. This clause survives the termination of the Terms of Use.
18. Site Security.
It is strictly prohibited for you to breach or attempt to breach the security measures of this Site, which includes but is not limited to:
- Accessing data that is not intended for you or logging into a server or an account without proper authorization;
- Attempting to probe, scan or test the vulnerability of a system or network, or attempting to breach security or authentication measures without proper authorization;
- Attempting to interfere with the service provided to any other user, host or network, including but not limited to sending a virus to the Site, overloading, flooding, spamming, mail bombing, or crashing;
- Sending unsolicited email, including promotions and/or advertising of products or services; or
- Forging any header or any part of the header information in any email or newsgroup posting.
Any violations of the system or network security may result in civil or criminal liability. Vector Technics has the right to investigate any occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You further agree not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from the Company on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).
19. Entire Contract.
If any provision of these Terms of Use is found to be invalid or unenforceable under applicable law, including but not limited to the warranty disclaimers and liability limitations stated above, then such provision shall be deemed to be replaced by a valid and enforceable provision that best reflects the original intention of the provision. The remaining provisions of these Terms of Use shall continue to be valid and enforceable. These Terms of Use constitute the complete and exclusive agreement between you and the Company in relation to the Site, and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written. The Company’s failure to take action in response to any breach by you or others does not waive its right to take action in response to any subsequent or similar breaches.
20. General.
You acknowledge and agree to these Terms and Conditions, which represent the entire and exclusive agreement between us regarding your use of the Site. These Terms and Conditions supersede and govern all prior proposals, agreements, or other communications.
We reserve the right, at our sole discretion, to modify, alter, or change these Terms and Conditions at any time by posting the changes on the Site. All changes are effective immediately upon posting to the Site. Your continued use of the Site after any such changes constitutes your agreement to all such changed Terms and Conditions. We may terminate any of the rights granted by these Terms and Conditions with or without prior notice. You must comply immediately with any termination or other notice, including, if applicable, by ceasing all use of the Site.
Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, affiliation, joint venture, or other form of joint enterprise between us. Our failure to enforce your compliance with any provision hereof shall not affect our full right to require such compliance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. If any provision of these Terms and Conditions is unenforceable or invalid under any applicable law or by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole, but these Terms and Conditions shall be modified to the extent possible by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. The headings in these Terms and Conditions are for convenience only and shall not be used in interpreting these Terms and Conditions.