- [email protected]
- +91 9151118038
- Website is still under construction
(A) Terms for Ordering of Multirotor Spares
Legal and Regulatory Compliance Disclaimer
Reflex Drive does not sell any non-compliant components that would directly infringe upon the DGCA policies for multirotors. However, due to the nature of our business, several of our products may overlap with multirotor spare parts. These products, however, do not constitute a complete solution for building multirotors. Items such as motors and motor drivers are basic actuators and are essential components in a wide range of applications beyond multirotors.
The customer agrees to ensure that all products purchased will be used strictly in accordance with the Drone Policy specified by the Government of India and DGCA regulations. The customer further confirms that the products will not be misused and will always be operated in compliance with all applicable legal and civil laws of the Government of India, as well as any relevant State Government regulations.
The customer acknowledges having read and understood the Drone Policy issued by the Government of India and DGCA and is fully aware of all provisions and regulations governing the use of such products.
The customer hereby indemnifies Reflex Drive against any liabilities or responsibilities arising from the end use of the product. The customer affirms that Reflex Drive is not responsible in any manner whatsoever for the usage of the product after delivery. The customer confirms that the product supplied by Reflex Drive will be used in full compliance with all applicable laws and will not be misused under any circumstances.
The customer also authorizes Reflex Drive to share purchase-related information with any government agency, should such a request be made. Furthermore, the customer agrees that neither Reflex Drive nor its employees shall be held liable for any damages, losses, or liabilities resulting from the use of the supplied products.
(B) Brand and Sales Clarification
Reflex Drive is a registered trademark and brand owned by Sunmint Energy Private Limited, used solely for showcasing our range of BLDC controllers and related technologies. Reflex Drive itself does not engage in the sale or distribution of products.
All manufacturing, sales, and distribution of products under the Reflex Drive brand are carried out exclusively by Sunmint Electronics LLP, which is authorized by Sunmint Energy Private Limited.
(C) Hiring and Job Application Disclaimer
Filling out an application form or submitting any job-related information does not guarantee or confer any right to employment with Reflex Drive. All hiring decisions are at the sole discretion of the company and subject to the successful completion of the formal recruitment process.
2.1 Product Prices
The prices of our products shall be those displayed at the time of checkout on our website, subject to obvious errors.
2.2 Shipping and Transaction Fees
Product prices are exclusive of shipping charges (details of which are available on our website) and any applicable transaction fees. Reflex Drive shall not be held liable for these additional charges.
2.3 Credit or Debit Cards
If payment for your order is made using an international credit or debit card, the final amount shown on your card statement may vary due to currency exchange rate fluctuations. Your bank or card issuer may also levy additional foreign transaction fees, which could increase the total cost. We recommend consulting your bank or card issuer for details prior to making a purchase.
2.4 Electronic Processing
Personal information provided during the payment process will be electronically processed via our website (www.reflexdrive.in) for the purpose of completing your payment and complying with anti-fraud regulations.
2.5 Third-Party Payment Partners and Encryption
Payments made on www.reflexdrive.in and all associated country-code domains are processed through trusted third-party payment partners. All transactions are encrypted using Secure Sockets Layer (SSL) technology with 2048-bit encryption. Reflex Drive does not store or have access to your credit/debit card information. Payment details are securely handled and retained by our authorized third-party payment provider.
3.1 How do we accept your order?
Reflex Drive will review your offer to purchase products. Your order will be deemed accepted when either:
(i) you receive an Order Confirmation Email, or
(ii) the product(s) are delivered.
Until one of these conditions is met, the order is not considered accepted.
3.2 How do customers place an order?
By placing an order through the online checkout process on our website or through other means (e.g., email or phone), you are making an offer to purchase the selected product(s) from Reflex Drive.
3.3 What if we cannot accept your order?
If we are unable to accept your order, we will notify you promptly and will not charge you for the product(s). The order may be declined due to any of the following reasons:
(a) The product is out of stock
(b) The product has been discontinued
(c) There is an error in the price or description
(d) Payment authorization fails or is not received
(e) Credit reference does not meet our internal requirements
(f) We detect or suspect fraudulent activity
3.4 Order cancellation and refund
In such cases, Reflex Drive will cancel your order, notify you of the cancellation, and promptly refund any payments made.
3.5 Refund limitations
Unless otherwise required by applicable law, any refund issued for a cancelled order shall be Reflex Drive’s sole liability.
3.6 Order number
Once your order is accepted, an order number will be generated and shared with you. Please use this number when contacting us regarding your order.
Please note that the actual products may vary slightly from the images displayed on our website. These images are intended for illustrative purposes only. While every effort is made to accurately depict products, minor variations (such as in color or packaging) may occur.
Risk in the product(s) passes to you upon delivery. Ownership (title) of the product(s) transfers only after full payment is received and confirmed.
4.1 Your Responsibility for the Product(s)
Once the product(s) have been delivered to the address provided by you, or collected by you in person, all responsibility for the product(s) transfers to you. This includes any loss, damage, or misuse after delivery or collection.
4.2 Ownership of the Product(s)
You will become the legal owner of the product(s) only after full payment has been received and confirmed by Reflex Drive.
5.1 Warranty Coverage
Reflex Drive offers a limited hardware warranty on selected products purchased directly from www.reflexdrive.in. This warranty is valid from the date of delivery for a specified period, as mentioned in Section 5.8.
5.2 Covered Defects
The limited warranty covers manufacturing defects in hardware components resulting from defective materials or workmanship under normal use, as originally supplied. Please refer to Section 6 for exclusions.
5.3 Warranty Eligibility
Warranty claims are only valid in the original country or region of purchase and are subject to verification.
5.4 Making a Warranty Claim
To initiate a warranty claim, customers must contact Reflex Drive’s support team with:
Proof of purchase (invoice)
Product model and serial number
Photo/video evidence of the defect
Support contact is available at: https://reflexdrive.in
5.5 Repairs and Replacements
Repairs or replacements during the warranty period will be offered free of charge, including shipping, provided the claim is valid.
5.6 Parts and Components
At our discretion, Reflex Drive may use new, reconditioned, or equivalent components to repair or replace defective products.
5.7 After-Sales Assistance
We offer after-sales support only within regions we officially ship to. Orders made outside these areas are not eligible for warranty support.
5.8 Warranty Periods
Due to our current operational scale, the standard warranty period is:
Electronics – Six (6) months limited warranty
Motors – Six (6) months limited warranty
Propellers – Three (3) months limited warranty
(Warranty durations may be extended at our discretion or during promotional periods.)
5.9 Statutory Rights
This limited warranty is provided in addition to your statutory rights under applicable consumer protection laws.
6.1 The following are not covered under the limited warranty:
(a) Software, consumables, and accessories
(b) Damage caused by misuse, accidents, or improper storage
(c) Cosmetic issues (scratches, dents) unless from transit or Reflex Drive error
(d) Excessive force or use of unauthorized tools
(e) Tampering, serial number defacement, or hardware modification
(f) Normal wear and tear
(g) Use with unsupported accessories or third-party peripherals
(h) Installation or servicing not authorized by Reflex Drive
(i) External events (fire, flood, lightning, etc.)
(j) Software problems, including viruses
(k) Products not purchased from reflexdrive.in or authorized resellers
(l) Products bought outside officially supported countries or from grey markets
(m) Repairs by unauthorized service centers
6.2 Definition of “Unofficial”
Products not purchased through reflexdrive.in or authorized Reflex Drive partners are considered unofficial and are not eligible for warranty support.
7.1 Order Cancellation by Reflex Drive
While we aim to fulfill all confirmed orders, Reflex Drive reserves the right to cancel an order under the following circumstances:
(a) If cancellation is required by law
(b) If we have reasonable grounds to suspect fraudulent activity
(c) If the customer fails to provide accurate or complete information, such as shipping address or contact details, or does not update them when necessary, causing a delay in delivery
In such cases, you will be notified of the cancellation, and any payment received will be refunded as per our refund policy.
8.1 Your Right to Cancel or Request Replacements
As a customer, you may be entitled to cancel your contract, return products, or request a repair or replacement, depending on the situation and product condition.
8.2 Products That Are Defective or Not As Described
Reflex Drive is legally obligated to provide products that:
Are fit for their intended purpose
Match the description provided
Meet reasonable standards of quality
If your order does not meet these conditions, you may be eligible to cancel the purchase, return the product, or request a repair or replacement in accordance with Section 9 – Returns and Replacement Policy.
8.3 Other Valid Reasons for Cancellation
You may cancel your order and return the product(s) if:
(a) You disagree with changes made to the Terms & Conditions after your purchase (see Section 17)
(b) We have made a mistake or failed to meet our commitments under the sales agreement
8.4 Change of Mind Returns
You may return a product within thirty (30) days of receiving it, for any reason, subject to the following conditions:
Product must be returned in reasonable condition, preferably in its original packaging
Customer will bear the cost of return shipping
Reflex Drive reserves the right to deduct any loss in value due to improper handling or visible damage
Additionally, under statutory consumer protection laws, you have a legal right to withdraw from the purchase within fourteen (14) days of product delivery. This legal right is independent of our 30-day return window and does not affect your other statutory rights.
To initiate a cancellation or return, please contact us through the Support section at www.reflexdrive.in. Further details are available in Section 9 – Returns and Replacement Policy for Defective Products.
9.1 Applicability
This section covers only returns and replacements for defective or misdescribed products. For returns made under our Limited Warranty, refer to Sections 5 and 6. For returns due to change of mind, refer to Section 8.4.
9.2 Reporting a Defect
If you believe your Product is defective, not fit for the intended purpose, or materially different from the description, please contact our support team via the Contact Support section on www.reflexdrive.in. Provide the following details:
A clear description of the issue
Order number and product model
Supporting photos of the defect (if possible)
9.3 Refund Timeline
If a refund is approved after inspection, it will be processed within fourteen (14) days from the date of cancellation or receipt of the returned product.
9.4 When Returns May Be Refused
We reserve the right to deny returns if:
The defect was caused by misuse, neglect, tampering, or incorrect installation
The product shows physical damage or wear and tear beyond normal usage
The returned item is customised or altered unless the defect is due to manufacturing
9.5 Inspection Requirement
All returned products will be thoroughly examined. Only verified faults will qualify for a refund or replacement.
9.6 Return Condition
To qualify for a refund or replacement:
Product must be in “as new” condition
Returned in original packaging if possible
Free from damage not caused by Reflex Drive
We may refuse refunds for products showing unreasonable damage.
9.7 30-Day Window for Defects
If you report a defect within thirty (30) days of delivery, you may choose between repair, replacement, or refund.
After 30 days, we will offer a repair or replacement based on fault verification.
9.8 Statutory Rights
This Return and Replacement Policy does not affect your legal rights under applicable consumer protection laws.
10.1 Shipping Timelines
Reflex Drive (Sunmint Energy Pvt. Ltd.) ships most orders within 30 business days of payment. During peak periods or promotional events, shipments may take longer. Customers will be notified in such cases.
10.2 Delivery Regions
Please refer to this page for our official delivery regions.
10.3 Delivery Conditions
We deliver products only when someone is present to receive and sign for the shipment at the specified delivery address.
10.4 Quality Assurance
All products are inspected and sealed before shipping to ensure protection against transit damage.
10.5 Shipping Status Updates
You will receive email notifications regarding your order status.
Note: Orders cannot be cancelled once they reach the “Shipped” status.
10.6 Shipping Methods
Shipping options selected during checkout include:
Standard Shipping
Priority Shipping
Delivery estimates vary based on the shipping method and your location.
10.7 Delivery Estimates and Remote Areas
Delivery dates are estimates only
Additional charges may apply for remote or non-serviceable areas
10.8 Delivery Coordination
We will inform you of the estimated or agreed delivery date via email or phone.
10.9 Use of Mail Forwarders
Use of mail forwarding services is not recommended. Reflex Drive is not liable for loss or delays once the package is handed over to forwarding agents.
10.10 Exceptions to Standard Shipping Timelines
Shipping may be delayed if:
(A) You request a fixed delivery time
(B) You provide incomplete or inaccurate address details
(C) You are unavailable at the time of delivery
(D) Delay is due to factors beyond our control, including extreme weather, stock issues, or technical failures
In such cases, we will inform you and, if the delay is significant, you may request a refund or cancellation.
These Terms do not grant any license to use trademarks, copyrights, patents, design patents, mask works, trade dress, or any other intellectual property of Sunmint Energy Private Limited, its subsidiaries, affiliates, or licensors. Sunmint Energy Private Limited retains all rights to its intellectual property.
We will use your personal information only as described in our Privacy Policy.
(Link to Privacy Policy)
13.1 We hold, or have authority to use, all intellectual property rights in our website and its content.
13.2 Our website is provided “as is” and “as available“. We do not guarantee it will meet your needs or be available without interruption, errors, bugs, or viruses.
14.1 These Terms do not limit liability for matters that cannot be excluded by law, including:
(a) Death or personal injury caused by our negligence;
(b) Fraud or fraudulent misrepresentation;
(c) Breach of obligations under the Consumer Protection Act, 2019, or the Sale of Goods Act, 1930;
(d) Our obligations regarding defective products under the Consumer Protection Act, 2019;
(e) Intentional breaches giving you the right to terminate the contract.
14.2 Subject to section 14.1, we are responsible only for foreseeable losses resulting from our breach or failure to exercise reasonable care and skill. We are not liable for unforeseeable loss or damage.
14.3 We supply products for personal use only and are not liable for business losses such as lost revenue, profits, opportunities, or business interruption.
15.1 We may assign, transfer, or subcontract our rights and duties under these Terms to third parties.
15.2 You may assign or transfer your rights or obligations only with our prior written consent.
16.1 We may revise these Terms at any time without prior notice. The updated version will be published on our website.
16.2 Unless otherwise stated, the version in effect at the time you enter into a contract with us will apply.
16.3 We may modify Terms that apply to you if:
(A) Required by law or regulation; or
(B) We notify you before accepting your order and you do not object.
17.1 If any provision is found invalid, illegal, or unenforceable, it will be modified or deleted to the minimum extent necessary without affecting other provisions.
17.2 These Terms bind the parties and their heirs, executors, administrators, and successors.
17.3 Delay or failure to enforce these Terms does not waive our right to enforce them later.
17.4 Only parties to this contract may enforce its terms.
17.5 Neither party is liable for failure or delay due to Force Majeure events (e.g., natural disasters, war). Performance is suspended during such events, and time extensions apply. We will try to resolve or find alternatives.
17.6 Indian law governs this contract. Disputes are subject to the exclusive jurisdiction of Indian courts or an independent arbitrator under the Arbitration and Conciliation Act, 1996.
17.7 Formal notices must be sent via the Contact Support section on reflexdrive.in. Notices are deemed received:
Immediately upon website posting,
24 hours after email,
Three days after postal delivery.
17.8 Changes to these Terms must be in writing and signed by authorized representatives.
17.9 You agree to indemnify and hold harmless Sunmint Energy Pvt. Ltd., its employees, directors, officers, agents, and successors from any claims or damages arising from your breach, unlawful actions, or violation of rights. This survives termination.
You are prohibited from breaching or attempting to breach site security, including but not limited to:
Accessing unauthorized data or accounts;
Probing, scanning, or testing system vulnerabilities without permission;
Interfering with services, e.g., sending viruses, flooding, spamming;
Sending unsolicited promotional emails;
Forging email or newsgroup headers.
Violations may result in civil or criminal liability. Sunmint Energy reserves the right to investigate and cooperate with law enforcement. You agree not to use tools, bots, or unauthorized software to access or interfere with the site beyond normal browsing or the official search functionality.
If any part of these Terms is invalid or unenforceable, it will be replaced with a valid provision reflecting the original intent. The remainder remains valid and enforceable. These Terms constitute the complete agreement regarding the site and supersede prior communications. Failure to act on breaches does not waive future rights.
You acknowledge and agree to these Terms, which represent the entire agreement regarding your site use and supersede prior agreements. We may modify these Terms at any time by posting updates on the site, effective immediately. Continued use means acceptance of changes. We may terminate rights granted here with or without notice. Termination requires immediate compliance.
These Terms do not create any agency, partnership, or joint venture. Our failure to enforce any provision does not waive our right to enforce it later. Headings are for convenience and do not affect interpretation.