Privacy Policy

Thank you for considering our services. We take privacy seriously and are committed to protecting the personal information of our users. This Privacy Policy outlines how Sunmint Energy Pvt. Ltd. or its affiliated companies (collectively, “we,” “us,” or “our”) collect, use, and share personal information.

1. What is Personal Information / Personal Data?

A) Personal information or personal data refers to any information that relates to an identified or identifiable natural person.

B) Any information that can be used to identify an individual, either on its own or in combination with other information, is considered personal information. This can include both factual and subjective information, as well as information that is publicly available or obtained through other sources.

2. When do we collect Personal Information?

We collect and process personal information in the following ways:

• When you create an account on our website, purchase and/or activate any products or services, download a software update, or subscribe to any of our services.

• When you contact our customer service or request information from us in any other way.

• When you visit our website, register on our site, leave reviews or comments, or fill in forms such as signing up for newsletters.

• When you participate in our customer satisfaction surveys or other market research, feedback, and survey responses.

• When you communicate with us via social networking websites, third-party apps, or similar technologies.

• When you direct third parties to share data with us, for example, your mobile carrier.

3. What Information We Collect

Information you provide:
We and our third-party providers and business partners who enable us to operate our products, services, and apps may collect and process the following personal information about you, which you provide:

• Contact details (such as your name, address, email address, phone number)

• Demographic information (such as age and/or other information that may identify you as an individual)

• Password, account status, devices registered, and other authentication information

• Responses to any customer satisfaction surveys or market research (unless provided anonymously)

• Transactional information about purchases or redemption of products and services

• Financial and credit card information

• Your marketing preferences

This type of information may include:

• Type of device you use, your device’s unique identifier, serial number, or device ID

• The IP address of your device, your operating system, and browser type

• Where available, our products and services may use GPS, your IP address, and other technologies to determine a device’s approximate location to improve our products and services

• Usage information, product interaction, performance and diagnostic information, crash data, search history, browsing history, and location information from the devices on which you install or access our products or services

• Information about your use of our offerings, for example, to distinguish you from other users, remember your preferences, and help provide a better experience, as well as to improve our offerings and services

Use of Cookies:
We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. The specific cookies we use vary depending on the websites and services you use.

The cookies we use fall into the following categories:

• Session cookies: These allow our site to link your actions during a particular browser session. They expire when you close your browser and do not remain on your device afterward.

• Persistent cookies: These are stored on your device between browser sessions. They allow your preferences or actions across the site to be remembered until they expire or you delete them.

• Strictly necessary cookies: Essential for you to navigate the site and use its features. Without these, the services you request cannot be provided.

• Performance cookies: Collect information about how you use our site, e.g., which pages you visit most often.

• Functionality cookies: Allow the site to remember choices you make (such as username, language, last action, and search preferences) and provide enhanced, more personal features.

• Advertising cookies: Used for advertising, including serving and rendering ads, personalizing/targeting ads, and measuring ad effectiveness.

If you do not wish for cookies to be installed on your device, you can change your browser or device settings to reject cookies. For more information on how to reject cookies using your internet browser, please consult the “Help” section of your browser or visit http://www.aboutcookies.org. Please note that rejecting cookies or withdrawing consent may limit access to some site functions.

4. Where and How We Use Your Personal Information

We may process your personal information for the following purposes:

• To provide you with information, products, and services you have requested, and to send you marketing and advertising materials.

• To provide, improve, and develop our products and services.

• To communicate with you, including regarding purchases, contests, promotions, or other services.

• To process your transactions.

• For system administration and internal operations, including troubleshooting, testing, statistical and survey purposes, data analysis, research, and audits.

• To authenticate your access to our website, apps, products, and services, and to distinguish you from other users (e.g., remembering login details).

• To monitor your use of our website, apps, products, and services to improve user experience and ensure content is presented effectively.

• To conduct marketing analysis to assess trends and effectiveness of advertising campaigns (including evaluating or predicting personal aspects such as preferences, interests, and location).

• To provide customer support and ensure quality service.

• To personalize your services and communications where such options are available and you choose to use them.

• To notify you of any changes to our services.

• To promote safety and security, such as monitoring fraud or investigating suspicious or illegal activity or policy violations.

• To ensure our websites, applications, products, and services are safe and secure.

• To comply with applicable laws and regulations.

Legal Basis for Processing Personal Information:
We will only process your personal information where we have a legal basis to do so. The legal basis depends on the purpose for which we collected and use your information, including:

• Consent: For example, where you have consented to receive marketing. You can withdraw consent at any time, such as by unsubscribing from emails.

• Legitimate business interests: Necessary to understand our customers, promote our services, and operate effectively without unduly affecting your rights.

• Performance of a contract: For example, processing your order using your contact and payment details.

• Compliance with law: Where required to comply with legal obligations.

Disclosure of Personal Data:
We may share certain personal data with strategic partners to provide or improve products, services, and advertising. We do not share personal data with third parties for their own marketing without your express consent.

We may also disclose personal information:

• For research, evaluation, and analysis purposes.

• In the event of a sale, merger, or other corporate transaction (not fully shown in your text).

5. What Are Your Rights?

As a data subject, you have rights regarding your personal information, including the right to object to processing, access your data, request erasure or restriction, and obtain a machine-readable copy.

We will handle your requests in accordance with applicable laws. To exercise your rights, please contact us using the details below.

If you believe we have processed your information unlawfully or violated your rights, you may lodge a complaint with India’s data protection authority. We request you first contact us to investigate and resolve concerns.

6. Third-Party Websites and Services

If you access third-party websites linked to or associated with our products or services, we are not responsible for their privacy policies or practices. We advise reviewing the privacy policies of such third parties before use. Our Privacy Policy applies solely to data collected through our products and services.

7. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected. After this period, data will be deleted or anonymized unless required or permitted by law to retain longer.

8. Security

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security.

9. Changes to Privacy Policy

We may modify this Privacy Policy at any time. If material changes occur, we will notify you by email or by posting a notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [[email protected]].