Thank you for considering our services. We take privacy seriously, and we are committed to protecting the personal information of our users. This Privacy Policy outlines how Sunmint Energy Pvt. Ltd. or its affiliated companies (collectively, “we“, “us“, or “our“) collect, use, and share personal information.
1. What is Personal information/Personal Data ?
A)Personal information or personal data refers to any information that relates to an identified or identifiable natural person.
B)Any information that can be used to identify an individual either on its own or in combination with other information is considered personal information. This can include both factual and subjective information, as well as information that is publicly available or obtained through other sources.
2. When do we collect Personal Information ?
We collect and process personal information in the following ways:
- When you create an account on our website, purchase and/or activate any products or services, download a software update, or subscribe to any of our services.
- When you contact our customer service or request information from us in any other way.
- When you visit our website, register on our site, leave reviews or comments, or fill in forms such as when you sign up for newsletters.
- When you participate in our customer satisfaction surveys or other market research, feedback and survey responses.
- When you communicate with us via social networking websites, third party apps or similar technologies.
- When you direct third parties to share data with us, for example, your mobile carrier.
3. What Information We Collect ?
Information you provide:
We and our third-party providers and business partners who enable us to operate our products, services and app, may collect and process the following personal information about you which you provide:
- Contact details. (such as your name, address, email address, phone number)
- Demographic information. (such as age and/or other information that may identify you as an individual)
- Password, account status, devices registered and other authentication information.
- Responses to any customer satisfaction surveys or market research. (unless these are provided anonymously)
- Transactional information about purchases/redemption of products and services.
- Financial and credit card information.
- Your marketing preferences.
This type of information may include the following:
- Type of device you use, your device’s unique identifier, serial number or device ID.
- The IP address of your device, your operating system and browser type.
- Where available, our products and services may use GPS, your IP address, and other technologies to determine a device’s approximate location to allow us to improve our products and services.
- Usage information, product interaction, performance and diagnostic information, crash data, search history, browsing history and location information from the devices which you have purchased or on which you install or access our products or services.
- Information about your use of our offerings, for example to distinguish you from other users, to remember your preferences to help us to provide you with a good experience when you use our offerings and also information that allows us to improve our offerings and services.
Use of Cookies:
We use cookies to provide, protect, and improve our products and services, such as by personalising content, offering and measuring advertisements, understanding user behaviour, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.
The cookies we use fall into the following categories:
- Session cookies: These allow our site to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards.
- Persistent cookies: These are stored on your device in between browser sessions. They allow your preferences or actions across the site to be remembered. These will remain on your device until they expire, or you delete them from your cache.
- Strictly necessary cookies: These cookies are essential for you to be able to navigate the site and use its features. Without these cookies, the services you have asked for could not be provided.
- Performance cookies: These cookies collect information about how you use our site, e.g. which pages you go to most often.
- Functionality cookies: These cookies allow the site to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features.
- Advertising cookies: These cookies are used for advertising, including serving and rendering ads, personalising/targeting ads and measuring the effectiveness of ads.
If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). Please note that, if you do set your internet browser to reject cookies or otherwise withdraw your consent in relation to cookies, you may not be able to access all of the functions of the site.
4.Where do we use and how do we use your Personal information ?
We may process your personal information for the following purposes:
- To provide you with the information, products, and services you have requested, and to send you marketing and advertising materials.
- To provide, improve, and develop our products and services.
- To communicate with you, including in relation to a purchase, or to offer you targeted advertisements and services (for example, if you enter a contest or other promotion, we may use the personal data you provide to administer those programs).
- To process your transactions.
- For system administration purposes and for internal operations, including troubleshooting, testing, statistical and survey purposes, data analysis, research, and audits.
- To authenticate your access to our website, app, products, and services, and to distinguish you from other users (for example, to remember your login details).
- To monitor your use of our website, app, products, and services to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device.
- To conduct marketing analysis to allow us to assess trends and the effectiveness of our advertising and marketing campaigns (including using your personal information to evaluate, analyse, or predict certain personal aspects relating to you, such as your preferences, economic situation, interests, and/or location).
- To provide customer support and ensure we provide a good level of customer service.
- To personalise your services and communications where such options are available and you choose to use them.
- To notify you of any changes to our services.
- To promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies.
- To ensure that our website, applications, products, and services are safe and secure.
- To comply with applicable laws and regulations.
Legal Basis for Processing Personal Information:
We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case, the legal basis will be one of the following:
- Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.
- Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services, and operate effectively, provided in each case that this is done in a legitimate way that does not unduly affect your privacy and other rights. For example, we will rely on this legal basis when we conduct certain market analysis to understand our customers in sufficient detail so we can create new services and improve the profile of our brand.
- Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and send the product to you.
- Compliance with law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.
Disclosure of Personal Data:
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
We may disclose your personal information to other third parties in the following cases:
- For the purposes of research, evaluation, and analysis.
- In the event that we sell
5.What are your rights ?
As a data subject, you have specific rights regarding your personal information. These rights include the right to object to certain types of processing, the right to access your personal information, and the right to request erasure, restriction, or a machine-readable copy of your personal data.
We will handle any request you make to exercise your rights in compliance with applicable laws and any relevant legal exemptions. If you wish to exercise any of these rights, please use the contact information provided below to reach out to us.
In the event that you believe we have processed your personal information in a manner that breaches your rights or violates applicable laws, you have the right to lodge a complaint with India’s data protection authority. However, we request that you initially contact us using the contact details below so that we can investigate and resolve any concerns you may have.
6.Third party websites and services
In the event that our customers access third-party websites that have a relationship with us, we shall not be held liable or responsible for their privacy policies. It should be noted that our websites, products, and services may provide links to third-party websites, products, and services, which we do not control. We are not responsible for the privacy practices, information, or content contained in such third-party products and services. Our Privacy Policy pertains solely to the data we collect through our products and services. We advise you to review the privacy policies of any third-party website, product, or service before using them.
7. Data Retention
Data retention is carried out in such a way that personal information provided by you is stored only for the period it is required for the specific purpose for which it was collected. Upon expiration of this period, the information will be deleted or anonymized unless the law requires or permits a longer retention period.
8.Security
We take reasonable measures to protect the personal information of our users. However, no method of transmission or storage is completely secure, and we cannot guarantee the security of your personal information.
9.Changes to Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to the policy, we will notify you by email or by posting a notice on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at [asingh@sunmint.in].
